WAIWAI RIO uses the delivery services of the Post Office, this implies that we are subject to the deadlines of each way of sending chosen by our customers at the time of the completion of the purchase, besides the term offered by the Post Office can also occur other setbacks such as strikes, that at WAIWAI RIO we have no management over.


In order to maintain the credibility achieved and always achieve the satisfaction of our customers, WAIWAI RIO has created this Exchange and Return Policy. Know below the rules of this policy and in which situations you can use it.

  • WAIWAI RIO offers its customers quality products and improves the development process every day through training and training. All WAIWAI RIO products are handmade by skilled artisans and chosen in a long process of adaptation, and the products are unique for each client. We make refunds only when the product received is with the packaging violated, the product is malfunctioning or is in disagreement with the requested model.
  • The return or exchange of any item has to be completed within 7 days after receipt.
  • Before returning any item, the customer should immediately kindly send an email with photos to informing the reason for the return or exchange, as well as order number and date of purchase.
  • Any item that is returned for refund or exchange has to be new and in good condition in the same way it was shipped to the customer.
  • After verification by the WAIWAI RIO team, the customer will receive an e-mail containing the necessary information with the necessary affirmative or negative reimbursement or exchange of the product.
  • In case of affirmative, as per item above, the customer must carefully pack the product and return it to the place indicated by email
  • Any item that is returned for refund or exchange has to be new and in good condition in the same way it was shipped to the customer.
  • WAIWAI RIO is not responsible for damages caused by the return or exchange of returned products that have been packaged for return in improper conditions.
  • Freight costs are not refundable unless the return or exchange is the result of a WAIWAI RIO error. Products sent without notice will be returned to the customer.
  • For exchanges that are not internal failure results, the buyer must pay for the resubmission.
  • Once the returned item is received and reviewed by WAIWAI (usually within 7 business days of receipt) the exchange or refund will be processed.
  • In case of purchase by credit card, the time for repayment will depend on your credit carrier.